Crumb vs UserVoice at a glance
| Capability | Crumb | UserVoice |
|---|---|---|
| Pricing | Public: free self-host; Cloud from $19/mo flat per workspace | Not published; demo and quote (by feedback volume, tools, and integrations) |
| Getting started | Sign up and install the widget yourself | Demo, then a 30-day trial and guided onboarding |
| Open source & self-hostable | Yes, AGPL-3.0 | No, vendor-hosted |
| Feedback tied to account revenue | Yes; ARR synced from HubSpot or Salesforce | Yes; revenue and MRR segmentation, Salesforce sync |
| Linear integration | Yes, with AI-drafted issues and status sync | Not in UserVoice's integrations list |
| HubSpot integration | Yes | Not in UserVoice's integrations list |
| Jira, Slack, Teams, Salesforce | Yes | Yes |
| Close the loop with the customer | Reply in-thread; customers notified automatically by email or in the widget | Status updates to supporters |
| AI assistant access (MCP) | Claude, Cursor, or any MCP client | — |
Checked against UserVoice's public pricing and integrations pages in September 2026. UserVoice is a mature, capable product; confirm current details with them before you decide.
Why teams switch from UserVoice to Crumb
You know the price before you talk to anyone
Crumb's pricing is on the pricing page: free to self-host, $19/mo for Team, $39/mo for Growth, all flat per workspace with unlimited editors. Customers who submit feedback are always free. There's no quote, no seat count, and no volume tier to outgrow.
Keep revenue-based prioritization, lose the enterprise overhead
Revenue context is the main reason teams pick UserVoice, and Crumb has it too. Every request carries the account and its ARR, and requests group into initiatives so you can see the combined dollars waiting on one feature. You can set it up in an afternoon, without a multi-week onboarding.
It fits a modern stack
Crumb pushes work to Linear, Jira, or GitHub as AI-drafted tickets and syncs status back. It pulls ARR from HubSpot or Salesforce. An AI assistant can read and triage your feedback through Crumb's MCP server.
You can own it
Crumb is AGPL-3.0. Self-host it from one docker compose file and your feedback lives in your own Postgres, or use Crumb Cloud and let us run it. Same code either way.
Where each one fits
Choose Crumb if you want public, predictable pricing, a self-serve start, Linear or HubSpot in your stack, or the option to self-host.
UserVoice may fit better if you're a large enterprise that wants a dedicated customer success manager, guided onboarding, and integrations like Gainsight, Zendesk, or Azure DevOps.
Frequently asked questions
How much does UserVoice cost?
UserVoice doesn't publish prices; its pricing page asks you to book a demo and says pricing depends on feedback volume, tools and integrations, not seats. Crumb's prices are public: free to self-host, or Crumb Cloud from $19/mo flat per workspace.
Does Crumb tie feedback to revenue like UserVoice?
Yes. Every Crumb item carries the account that sent it and that account's ARR, synced from HubSpot or Salesforce. UserVoice also supports revenue-based segmentation, so this is a shared strength rather than a difference.
Can I self-host Crumb?
Yes. Crumb is AGPL-3.0 and runs from one docker compose file with your data in your own Postgres. UserVoice is vendor-hosted only.
Can I move my feedback from UserVoice to Crumb?
Crumb has a public API for importing items, accounts, and votes. A guided migration is on the roadmap; get in touch and we'll help.