Canny is one of the best-known feedback tools, and its pricing is a common question. The short version: there's a free plan, a Pro plan that starts at $79/mo billed yearly, and a custom Business plan, and the price grows with the number of customers who leave feedback. Here's how it works, based on Canny's pricing page as of September 2026.
We make Crumb, a competing product, so read this with that in mind. Everything below is from Canny's public pages; prices change, so confirm on canny.io before you buy.
Canny's plans
| Free | Pro | Business | |
|---|---|---|---|
| Price | $0 | From $79/mo, billed yearly | Custom |
| Tracked users | 25 | 100+ | 5,000+ |
| Managers | 5 | 10 | Custom |
| Autopilot AI | Yes | Yes | Yes |
| Slack, Teams, Discord | Yes | Yes | Yes |
| Linear, Jira, GitHub, ClickUp, Asana | — | Yes | Yes |
| Private boards, user segmentation | — | Yes | Yes |
| HubSpot, Salesforce | — | — | Yes |
| Custom domain, SSO, remove branding | — | — | Yes |
What "tracked users" means for your bill
Canny prices on tracked users: anyone tied to feedback, including people Canny's Autopilot pulls in from connected tools like Intercom or Zendesk. Contributors on your own team are unlimited. So the more customers give you feedback, the higher your plan goes. That's good for Canny's alignment with your usage, but it can make costs harder to predict as you grow. Canny offers an optional spend limit to cap this.
Which plan do you actually need?
- Free works for trying Canny or for a very small product. You'll outgrow 25 tracked users quickly.
- Pro is where most B2B teams land, because it adds the Linear, Jira, and GitHub integrations and user segmentation.
- Business is required if you want HubSpot or Salesforce, a custom domain, SSO, or to remove Canny branding.
Canny also supports sorting requests by customer revenue (MRR), using data from HubSpot, Salesforce, Segment, or its API.
How Crumb's pricing compares
Crumb takes a different approach: one flat price per workspace, with no charge for how many customers give feedback.
| Crumb | Canny | |
|---|---|---|
| Price is based on | Plan tier only | Tracked users |
| Customers who give feedback | Unlimited on every plan | 25 / 100+ / 5,000+ |
| Linear, Jira, GitHub | Team, $19/mo | Pro, from $79/mo |
| HubSpot, Salesforce | Team, $19/mo | Business, custom |
| SSO | Enterprise | Business |
| Self-host for free | Yes, AGPL-3.0 | No |
Crumb's Team and Growth prices are billed annually; see the pricing page for monthly billing. For a full feature comparison, see Crumb vs Canny.
Frequently asked questions
How much does Canny cost?
Canny has a Free plan, a Pro plan that starts at $79/mo billed yearly, and a custom-priced Business plan. The price scales with tracked users, so your bill depends on how many customers leave feedback. Check canny.io/pricing for current figures.
What is a tracked user in Canny?
Any user tied to feedback in Canny, including users that Canny's Autopilot AI finds in connected sources like Intercom or Zendesk. Free includes 25 tracked users, Pro starts at 100, and Business at 5,000.
Which Canny plan includes the Linear and Jira integrations?
Per Canny's pricing page, Linear, Jira, GitHub, ClickUp, and Asana are on Pro and Business. HubSpot and Salesforce are on Business.
How does Crumb's pricing differ?
Crumb is a flat price per workspace: free to self-host, $19/mo for Team, $39/mo for Growth. Editors, viewers, and customers who submit feedback are unlimited on every plan, and the Team plan includes Linear, Jira, GitHub, HubSpot, and Salesforce.